FREQUENTLY ASKED QUESTIONS

For Well-Informed Medical Supply Decisions

WHAT IS THE RETURN POLICY? ORDER CANCELLATION

Return & Exchange
We strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 14 days from the date of shipment and in new, unused condition with original packaging. 
You must contact us at online service prior to return/exchange products to us. We will not process your refund or exchange request without early notification. 
Please refer to Return & Exchange for the terms as following:
 
1. Order Cancellation
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at online service immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 30% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
 
2. Exchange
We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment.We will allow a return for an exchange as long the item is unused/unworn with all its label, tags and original packaging. Shipping fees to return the item(s) to us and to resend the exchange will be covered fully by the customer.

Please contact our customer support before sending the products back.


3. Refund

If you are not satisfied with our products (Not Quality Problem), you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. As you know, it will be high tax to import the textile from other country to China. After we Clear Customs, we will show you the Customs tax cost to pay. 
Please contact our customer support for refund assistance.

4. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.


Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

HOW MUCH DOES SHIPPING COST?

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WHAT IS THE MINIMUM ORDER?

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888-691-9946

Po Box 661026 Sacramento Ca 95866

Contacts For International Business

For International  Export Deals 

Dr. Guy O Taylor,  VP 

312-768-0751

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